Email Etiquette for Professionals by #ChartAcc, avoid silly mistakes
Thursday, April 3, 2014
ChartAcc.com - Official mails should look professional, right! Following are some rules that would make your draft a great Email:
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- Start: - for first mail use Hi, Hello or Dear (Use Hi for Americans, Hello for Europeans, Dear for Asians) - for another mail to the same person just address with his or her name
- for addressing two people write Hi A and B but don't use A/B. - Content:- Explain Situation- Ask or tell Action items- Ask for or provide Information
- Politeness:
- For requesting something we should not use can, instead we should use could.
- Don't not write 'Please find the attached file' as recipient does not have to find or search the file so you should write 'The file has been attached for your reference'. - Conclusion:- We should not use 'Thanks and Regards'. Instead we should say: - Thank you - Regards
- Conclude with a Thank You
- Formatting:
- Font: It should be as per Company guidelines like EY follows TNR 10. Generally Verdana 10 is preferred. - Color: For writing use only Black or Blue color. For highlighting purpose make the word bold. Avoid using Red color as Red signifies danger, so use it when urgent.
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